AH
Abdullah H

1 reviews | Active since Mar 2018

29 Mar 2018, 16:00

Worst service, Nedbank teller

Hi,

I went to Nedbank Viking park ,Epping to deposit money into my account today at 13:40. The teller, Abigail Andrews assisted me (no smile, angry face) I told her the amount I want to deposit and she spoke so loud with attitude that I must speak louder. I left and came back after I was at the ATM and asked her why they took off almost R300 service fees on the 26th of March, all she told me was my money I deposited is not reflecting yet. I then went back to the bank manager who explained that I have a old go banking account that's why the fees are so much (R300?). I then had to go back to the teller to deposit again due to the high service fees. Abigail served me again, I then told her that I didn't like her attitude earlier and she can at least apologize , all she did was ignoring me and called the next customer.

For all the years I've been with Nedbank I've never received such terrible service! Especially not from Epping branch. I was so upset about the high fees but even more disappointed about the ugly service I received from Abigail. I really feel that it's the right time to change my bank!

Regards,

Mr A Harris ********** 839

0
Replies (2)
Nedbank
Nedbank's reply29 Mar 2018, 16:27
Official

Dear Abdullah Harris

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Service Support

AH
Abdullah H's update05 Apr 2018, 16:53
Reviewer Update
The bank and head office called me back and resolved my complaint. I'm satisfied with there response, great service! Thank you