kK
kevin K

1 reviews | Active since Jan 2017

04 May 2017, 10:06

Worst Service if any at all. Just ignore you even after a year

<p>This is the 3rd time now I write about the shocking non existent service and total lack of accountability by Nedbank. Its been a year now and still waiting for a solution to my credit card problem . Sent e-mails to everyone including on many occassions </p> <p>Donald Scelo Komo</p> <p>Client Service Resolution Manager | Client Experience | Nedbank Limited</p> <p>I am still waiting for answers.</p> <p> </p> <p>3 weeks ago I sent an email to my personal banker ( or whatever) regarding the "loss" of R5024.16 from my account. To date and many emails later no-one has even bothered to respond with an explanation like I have asked for. Not even an acknowledgement of my query.</p> <p>There is a facebook page "******* Banking Institution (Nedbank)" with 80,000 odd viewers. Maybe a posting to that page would also be a good idea.</p> <p> </p> <p>To say Nedbanks service is shocking is an under statement. They just don't care one bit and I have experienced it 1st hand for over a year now.</p> <p> </p> <p>Having banked with them for 44 years actually means nothing.</p>

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Replies (1)
kK
kevin K's update04 May 2017, 12:30
Reviewer Update

Dear Nedbank

Thanks for the automated reply as detailed below.

You have demonstrated very well the exact opposite of your claims below and in fact have all the info you require, so why ask for it again.

Sort the problem out is all I have to say

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: **********

Kind regards

Client Experience Team