Worst Service I recieved

Nedbanks service is the worst service I have ever recieved, I am trying to arrange for my fingerprints to be done as I selected Nedbank Rivonia to do my passport application, I called ***, at 9.52am om 10 October 2019, the switchboard operator who is a female, she gave me a home affairs no to call, they dont pick up at the no she gave me, so I called her to tell her that she must please give me an alternative no, she didnt even reply to me just put me on hold and then cut the call, the home affairs no she has given me has knowone answering it, if I had known Id have so much of grief, I would have rather chosen Absa or FNB to assist me