Worst service from NEDBANK

I have been with Nedbank for 1 month today a plain and simple transaction account. 2 days ago my account has been blocked because Nedbank requires documents but i was not even warned about this nor contacted that Nedbank requires certain documentation from me. I would believe if they did need documents you should of received an sms or an email as Nedbank has all your details to do so not just go ahead and block an account, as every one in this world needs money to survive and to travel. Since my account has been blocked Nedbank wants me to attend a branch but how sould i as i am using uber services and it needs to be paid but how should it be paid. I am very disgusted by Nedbank as everyone i know is using Nedbank and is very happy with their service but clearly i am getting the worst service ever. And lastly what is the point of having a chat service to speak to an agent but you can't be assisted or having a call center they are just wasting their time and money with these services. I talked to an agent and complained about this but Thabang has ended the chat so how am i being assisted or treated fairly as a client. This is not client satisfaction this is disappointing.