worst service for such a big company

Nedbank ***** department does not deserve any star at all. worst service thus far. I never lost my ID but someone managed to open an account using my name at Nedbank. I reported this matter in Feb 2023 and submitted all documents that were requested. I was told i would get feedback in two weeks. 3 months later, I still don't have any feedback. I emailed X3 with no response, clearly Nedbank does not care about their customers, glad i am not one and never will be with this kind of treatment. Chantall J from forensics is handling this case and has done nothing till date.