Worst Service Experienced

Afternoon to all this may concern.

I have never been so frustrated with the banks as I am now.

I am a 66 year old pensioner who had issues earlier this month transferring funds from Nedbank to Standard Bank. Which I also complained about, as the charges were aprox R125.00 per transfer. Finally resolved.

Today I went to the Nedbank at Northgate centre, stood in the queue and waited to withdraw R10000.00 cash Before I even went in , no greetings from the staff but have you been notified about the increase in bank charges. Walked across to Standard Bank and needed to deposit R10000.00 to three Standard Bank accounts .

I went to the teller who very politely told me that I must go to the ATM. Where there is also another queue.

All I would like to know now is the bank only for the rich people that you need to have R10000.00 before you can even walk in Even so they did not help me. I don’t have a modern phone, I always went to the bank to draw cash even if it was R100.00 I don’t have the bank app and I feel I don’t need them, Now I am sitting with cash on me hoping that my children will receive their Money the same day which will now not happen.

One thing your staff members must realise that their jobs depend on us little people earning an honest living and wanting to Do the right thing by paying our accounts..

Today I walked away from the banks not knowing what to do next, even if you have the money to pay your debt they don’t want it.

Management needs to relax their laws so people can do what they need to do.

Frustrated