Worst Service Ever Received From Nedbank Home Loans

Nedbank Home Loans is the worst Bank TO DEAL WITH. Our complaint started in January 2021 where we were told to pay R1800 and paid R2000. The lady said the next payment is 1 March 2021. I did inform her that Mr Brits was awaiting his retrenchment money. They had the audacity to charge us R1000 LEGAL FEES. We paid R20000 on 20 April 2021 and was actually in a credit. On the 24 April we receive a letter threatening to blacklist us. I called Monday 26 April 2021 and a lady by the name of Esme took the call, sent her the payment confirmations while on the line as she said they did not pick the payments. Mean while we paid onther amount of R6000 on the 1st May 2021. We get another threatening letter on 6 May 2021 and I called Nedbank again and a gentleman by the name of Lee John answered at 11:26( 6/5/2021). We once again explained the situation and sent the proof of payment again as Esme never followed up. But they receive the R6000 but not the R20000 which was paid from the same account with references used for the last 11 Years. After communicating with them they send us a SMS at 13:19 (6/6/2021) to contact Nedbank to make arrangements. We again recieve a SMS 7/5/2021 at 09:22 call Nedbank to rectify arrears. How F....d Up can a Bank not be when you have made contact and the fault lies on there side with there systems. I will bad mouth Nedbank for the rest of my life.