Worst service ever received from a bank

We opened and investment account early in 2014 at the Nedbank Centurion Mall branch. in January 2015 when requesting the funds we were told the account was not FICA'd (all the months we were depositing money no one bothered to let us know).<br> <br> We got the documents sent for FICA and requested a notice and promised that the funds will be available. On the agreed date no funds were given. We now escalated the matter and asked to close the account as obviously we did not have good customer experience.<br> <br> We were promised that with two days the funds will be deposited into one of our personal account. Guess what 10 days later we were still waiting, wasted our time again went to the bank and further promises were made with no avail.<br> <br> Only beginning February I got a better service from a manager there Ruan Voogt, as I got a call within minutes of escalating to him. The call is promising me the funds.<br> <br> I still await the funds and hope this time around i wont be going back to the branch.<br> <br> BAD BAD BAD SERVICE NEDBANK!!