SN
Sihle N
1 reviews | Active since May 2016
27 Feb 2019, 21:35
Worst service ever online and via call center
Nedbank money app
I have been requesting assistance in resetting my password on the app and it gives me an error message "Something wrong. please try again". I decided to do it on my computer, of which it tells me my ID number and Cellphone number is cannot recognise and now I wanted to receive my USERNAME so that I can log-in again.
This is a SHOC****! I have 4 bank accounts with the bank, how come my ID number and Cellphone number cannot be recognised....
The most sad part is that even the call center people couldn't help with this issue instead he logged a case (REF ********** 4). How am I supposed to make my month end transactions..
Helpful (0)
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Replies (2)
Nedbank's replyOfficial
27 Feb 2019, 21:55Dear Sihle
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
Nedbank's reply27 Feb 2019, 21:55
Official
Dear Sihle
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
Your concerns have been noted and a Resolution Manager will contact you within business hours to assist.
Regards
Client Service Support
SN
Sihle N's updateReviewer Update
28 Mar 2019, 14:52Dear Nedbank,
Thank you for the assistance although it took so long to resolve, what's important is that it was resolved.
SN
Sihle N's update28 Mar 2019, 14:52
Reviewer Update
Dear Nedbank,
Thank you for the assistance although it took so long to resolve, what's important is that it was resolved.