Worst Service Ever -No feedback for a month

On 11/05/2015 I sent an email to Nedgropu Life Client Services requesting cancellation and refund for a policy that Nedbank SHOULD HAVE cancelled in 2012. I did not get any feedback whatsoever after that to tell me what is happening with the cancellation and refund.<br> <br> 1. I made multiple calls to client services. On overage I have to wait 15 minutes for my call to be picked up by an agent<br> 2. I sent an email enquiring about the cancellation and REFUND on 2 June 2015 after waiting 15 minutes on the phone without success. I then received an email confirming that the cancellation was done on 17/05/2015 BUT NO FEEDBACK ON THE REFUND. I rep**** to the same email asking about the refund and my request was ignored until this day:-(<br> 3. I called the call centre on 3/6/15, waited for 15 minutes, spoke to the agent, she made me wait for minutes as she was trying to find out why I did not get my refund, she then asked me to hang up and promised that her team lead was going to call me back on the same day. Till this day I have not received any call from anyone from Nedbank:-(<br> <br> All I'm asking for is my refund or at least some explanation as to why it's not processed.