Worst service ever from Nedbank!!!!!!!!!!!!!!!

I want to complain about Nedbank Credit Card division, when covid strike we had bad luck and lost our income. I had a Nedbank Credit card of R 60 000 which i managed to pay back half of it during this time even though i couldn't afford the whole amount to be paid each month i still managed to pay what i could as i got money in with odd jobs. Nedbank would phone and say i needed to pay more which i couldn't do and explained this to them every time they called. After about 16months of calls from Nedbank eventually one consultant said why don't we put in an insurance claim on this debt because we paid insurance on this card each month. We then got all the documents they required and submitted it, my previous employer made a mistake with the dates and the claim was rejected, we explained this to them and they advised us to get the documents with the correct dates and submit it again, but after we did this they didn't even acknowledge the corrected documents and kept on saying that i was retrenched before the date for insurance would start working, but with the corrected documents we would have had the insurance cover. we then went to ombudsman and while we were busy with this dispute, we got a call from attorneys saying we were handed over, we explained we were busy with a dispute and were told to then just pay R 100 a month until the case is resolved, how can you be handed over if you are busy with a dispute???? The case was never resolved and we kept paying the R 100 not really hearing from anyone, also Nedbank went ahead and listed at credit bureau that we pay an installment of the whole amount outstanding while they keep on putting interest every month, as of today the amount outstanding according to them is over R 92 000, while the original debt was only R 60 000, this is keeping us from getting help anywhere to settle this and be done with it, how can i pay back money i didn't even borrow from the bank, this is ridiculous This all happened in 2020/2021, know in 2023 this is still not resolved, now we heard again from the attorney and they want over R 9000 a month, which i still cannot afford, this is ridiculous why do we need to submit documents they are not willing to consider, this is the worst service ever received, even after i had my Nedbank account for more than 20 years with Nedbank we get treated like this, all the accounts is closed as far as i can see, i cannot even see the statements on our app. I will never recommend anyone to Nedbank!!!!