worst service ever from at least 5 employees on 5 occasions! Full marks for worst bank ever

Nedbank is the worst bank ever on service! Amidst Covid you have to go into the branch for the smallest of things! Firstly i have opened an account with them and i cant use the app due to some weird number that they send all the otps to. Go into the branch to fix this.. while opening the account the only number i have was used. But ok, went into the branch to fix it. Then after not remembering my pin for not utilizing the card enough, i have to go to the branch.. no one I spoke to (three consultants on three different occasions) told me that they block your card after three months of not using it and tried to fix that in the mean time. So off i go to the bank to reset pin, i cant go in because due to taxi strikes no one is allowed into the branch. Ok, babysitter arranged for no purpose. Well arrange one and pay for her again tomorrow. Only to find out(after sitting with the teller for half an hour to reset a PIN, that card is blocked!!! After i spoke to three people and wasted two trips to the bank! Now i have to wait 24 hours to get the block off. And guess what! I must come into the bank again to reset my PIN!! How rediculous!!!! In COVID! The are still battling with 1920 while the rest of us are trying to get the last weeks of 2020 behind us! I cant believe the even have an app! Who will run that**** show? The dinosaurs??? Also i checked them out!Very bad reviews and ratings and no one responds! Didnt know corporate companies can still operate like this!