Worst service ever

It's about 2 years that I'm paying off my MFC account(or I hope so). Since my first payment I never received an statement. The day I got my new cell phone number I informed MFC of the number change(got a message thanking me of the info updated) but it also said that my email address will not be excepted. last year while I was visiting Nedbank for an stamp I requested that my email address is added on your system so that I could receive updated statements. and guess what I'm still not receiving my statements. On Saturday I visited the same branch and the lady very politely said that if I want an statement I have to join a queue for more that an hour. Haven't I waited long enough for an statement. now I tried registering for an Nedbank Id so that I could get the statement myself but it keeps giving me errors.