Worst service ever

I have logged a claim for my boundary wall due to the floods in now in my second week trying to get the claim finalized. When you call the contact center you are sent from pillar to post as no one really knows what is going on with my claim. I was informed that Thulani is my claim handler and all of a sudden is Smangele whom I spoke to who advised they will call me back because apparently the assessor sent through the incorrect documents. When I call back to follow up they tell me Smangele is not my claim handler and Thulani is on leave. Their agents do not even have empathy all the do is transfer the call to the next person just to get rid of you. Now my life is on hold because Nedbank is on leave.