Worst service ever!!!

The worst customer service ever, so my bank card has expired, been waiting for a replacement card to be delivered to a branch I selected for over 2 months now. I called the customer service line numerous times with no help. When I called 3 weeks ago that lazy consultant just told me to wait it will come without even checking the progress, I waited. Today I called in again I spoke to the worst one ever, he just made me hold without letting me know why, I held for over 10min, he then transferred me to another loop without letting me know why where I continued to hold for a long time, I then spoke to Jabulane who told me if I want a card I must go to a branch and he can’t help me anymore and just hung up! So I call again and hold for another 20min and the cycle goes on I still got no help…