Worst Service Ever

This is the worst service I have ever received from Nedbank, I have lodged my claim last week Wednesday, 11 Nov. 2020 for my pool pump as well as gate motor.

The Technician for gate motor was there on Friday and confirmed that he would submit his report to Nedbank but to date I have not had any communication in this regard.

The Technician for the pool motor has not even contacted me yet!!!!!!!

I reported this to your claims department on Monday, 16 Nov. 2020 and they confirmed that they would appoint a new service provider for my pool, but again no feedback or assistance.

I phoned again today and now all of a sudden they cannot even find my claim. This is totally ridiculous and unprofessional.

Lwandle, spoke to me and confirmed she would follow up and let me know what is going on and guess what still waiting.

To date I have not received any feedback or assistance from Nedbank and I cannot believe the type of service I am getting from Nedbank. I have been a loyal customer since 2009 and this is type of service I get, sorry but not acceptable.