Worst service ever

Took out a loan of R20 000 over 2 years. Phoned them in August 2019 and they confirmed that my final repayment on my loan would be in September 2019 and that I should give them a call once my final installment has been debited so that they could close the loan account. After my final installment went off in September 2019 I called them to have the loan account closed, their customer service is pathetic I kept on being passed from pillar to post because none of the advisors are able to assist. I finally get through to a guy who informs me that there is still a small outstanding balance on my account that he needs to query and he ends up dropping the phone on me after having me on hold for 15 minutes. I decide to call back and I get the same service I get passes from pillar to post. I finally have my query seen to and I am informed that I have an outstanding balance on my account after I was informed my final installment will be in September 2019. The agent cannot tell me what the small outstanding balance is for and keeps on repeating herself that another payment must go off in October for this small outstanding balance of R86 which is accruing interest. On three occasions I requested a statement of account to be sent to me and I'm still waiting to receive one. After I'm informed that I need to make a small payment of R86 I request a settlement letter to be sent to me and the letter now states that I have a balance of R156 that's needs to be paid by the 4 October or the amount will acrue interest. I am disgusted by the service I have received and all the *********** advisors that are unable to do there jobs. You employ people to do there jobs to assist there customers and to make the customers journey as pleasant as possible. But the service that was received by such a well trusted brand is shameful and to know that you employ people that does not take pride is representing such a trusted brand is appauling. I am honestly disgusted by the fact that such a massive company and well trusted brand would have such a poor unprofessional service.