Worst service ever!!!!

I recently opened a business account with Nedbank via their app. During the application process, I correctly captured all my personal details, including my legal surname, which I changed more than five years ago. The system itself reflected the correct details while I was completing the application.

To my surprise, when my bank cards were delivered, they reflected my ****en surname instead of my legal surname. This immediately caused problems when my CSD bank verification was declined due to the surname mismatch.

I immediately contacted Nedbank through the app chat support and was advised that the matter would be escalated to my business banker, who would arrange for the issue to be corrected and new cards to be issued.

Instead of resolving the matter, my banker initially imp**** that the incorrect surname was due to information I had entered myself, which was simply not true. I was then asked to email a copy of my ID document, which I did immediately.

Thereafter, I was instructed to visit the branch in person. I explained that I was out of town and requested the earliest available appointment once I returned. My email went unanswered for an entire week until I followed up again myself. I was eventually booked for an appointment on 27 May 2026.

When I arrived at the branch, my banker did not even know who I was or what I was there for. I had to explain the entire matter all over again. She scanned the very same ID document I had already emailed previously and simply told me the issue would be fixed the following day.

There was no urgency, no proper explanation, no meaningful verification process, and no discussion regarding replacement cards. I left the branch extremely frustrated because the entire visit felt pointless.

It has now been over three weeks since I first reported this issue, and my surname is STILL incorrect on the account.

I am extremely disappointed by:

- The incorrect processing of my legal surname despite providing the correct information; - The lack of accountability and urgency; - Poor communication and delayed responses; - The dismissive and unprofessional handling of this matter.

This issue has already negatively affected my business processes due to failed bank verification.

This experience has been exhausting, unnecessarily stressful, and far below the standard of service I expected