Worst service ever

I am writing to express my frustration and request urgent assistance regarding a debit order reversal I processed yesterday afternoon for the amount of R501. I was fully aware that the reversal was done after the official cut-off time, but I urgently needed to reverse the transaction.

Since this morning, I have been calling your customer service line to get clarity on when the reversed amount will reflect in my account. Unfortunately, I’ve spoken to three different consultants, and each one has given me conflicting information regarding the timelines and process. This has caused unnecessary confusion and frustration on my end.

I simply need to understand when the funds will be available in my account. I am struggling to get consistent and helpful assistance from Nedbank, and this is becoming increasingly stressful, especially given the small amount and the urgency with which I need the funds.

Please can someone assist me promptly and provide accurate feedback regarding the reversal status and when I can expect the R501 to reflect?