Worst service ever

I took a comprehensive cover with Nedbank for my vehicle. I received my insurance documents and today I had an unfortunate issue where my car stopped while driving. I phoned the towing number that they provided and my car was towed to the nearest dealer. I have been calling claims for more than 2 hours now and been sent from pillar to post. I have ran out of airtime and no call back nor courtesy call from them. The last person I spoke to is Palesa. I am highly disappointed and would like to also report this pathetic service to Ombudsman.