Worst service ever!

I have received the worst service from Nedbank by far. An incorrect payment date was set on my card, which lead to my credit card going into areas and being placed on suspension. I made payment and forwarded a proof of payment, when the hold was removed I was then told to go to the branch to get the card to work.

I get to the branch I'm then told I will need to order a new card, and that if I want my funds I must register online, so I do that and the number the otp goes to is a number I used 10 years ago, which Nedbank said they changed but seems it "didn't update", I spent hours at Nedbank trying to fix this until a sweet friendly lady by the name of Zaakirah Abrahams from Southgate branch found a solution to me getting my funds.

I am unhappy with the service received from the call center, I'm unhappy with my payment date being captured incorrectly and me paying extra because of the areas, Nedbank has not been a great bank to work with.