WORST SERVICE EVER!!!

ON TUESDAY MY FATHER, MR CONSALVES PHONED ME FOR ASSISTANCE REGARDING HIS HOME INSURANCE CLAIM. HE REQUESTED THAT I PHONE *** AND ASK TO SPEAK TO ***AN AS HE IS HANDLING THE CLAIM AND WILL ASSIST ME. I THEN PHONED ***AN AND REQUESTED THAT HE SHOULD SEND THE DOCUMENTATION TO MY E-MAIL ACCOUNT ASAP SO THAT I CAN GET IT SIGNED AND SENT BACK AS THE MATTER IS URGENT! ON THURSDAY MORNING I HAVE PHONED ***AN 4 TIMES REQUESTING THE SAME DOCUMENTS! THE FIRST CALL I WAS PLACED ON HOLD FOR SOME TIME. THE SECOND CALL HE ADVISED THAT HE WILL SEND IT OFF NOW. THE THIRD CALL I WAS PLACED ON HOLD AGAIN. THE FOURTH CALL HE ADVISED THAT I SHOULD CALL *** AND SPEAK TO LELANIE AS HE HAS ASKED THE TO ASSIST IN SENDING THE DOCUMENTS AS THE CONSULTANT HANDLING THE CLAIM IS ACTUALLY ON LEAVE. I WAS FURIOUS AS IM NOT GETTING ANY HELP! I ADVISED THAT I DO NOT GET THESE DOCUMENTS BY 11H30 I WILL REPORT NEDBANK TO HELLO PETER! IT IS NOW 11H51 AND STILL NO E-MAIL OR PHONE CALL!!! THIS IS TERRIBLE! MY FATHER HAS LOST OVER 100 000LT OF WATER DURING THE TIME TRYING TO SOLVE THIS. WE WILL TAKE LEGAL ACTION IF NOT ASSISTED WITHIN 60 MINUTES!!!