Worst Service Ever

I app**** for a Nedbank credit card on 01/06/2018, got asked for the same documents 3 times and finally got a call on Tuesday to say the application is on track. When I called on Thursday, to follow-up, I was told my application had not even been started yet... naturally, I was very upset and Sureshnee went out of her way to assist me (amazing service from her). I call again today to track my delivery as I'm expecting the card today, only to be told to Nedbank still needs to send me some form that needs to go to the couriers and that I will receive the form by COB (and please do not blame Kwazi for your lack of process as a business). Wow can it get any worse?! The worst kind of service I have ever experienced.