Worst service ever

I went to Nebank branch in JHB CBD monday afternoon.... Firstly they had no one assisting to tell you which queue to go to for what you need to do.... I ended up asking one Of The consultants who told me to fall in the queue and ask who was the last person there.... After I did that waited for about an hour and plus (that time I'm 8.5 months pregnant ) when it was almost my turn someone jumps the queue before me if that's not enough once I get to the consultant she tells me she doesn't deal with my related query is need to fall on the other queue..... (This was after all my waiting) .... Fine I start again in the othe r queue by the time I get to the consultant he tells me that the system is offline and that they will be closing soon so I can't wait....

All the other banks and even branches of Nedbank that I have been to have people who assist you on entrance so you fall in the correct queue and never in my life have I waited more than an hour to be assisted... Do these people even have KPI's...