Worst service ever

I went to a cash built store to purchase building material. I was advices that the is also a financing option.<br> I spoke to a consultant named Thandi who I handed my documents in on the 23 April 2015. And I heard nothing from her since. I followed 23 phone called later I got a hold of her, she just told me she forget. I must bring in my supporting documents again. I did as she asked and she vanished , I had to follow up with her again , she had no voter you of giving me call to let me know what had happened. I later learned that my application was successful. I signed an agreement on the 4th of June and she still has not bothered calling me back. I do not want the credit anymore. I strongly suggest that Nedbank should take serious action against staff members that ldisregard the need of me the client and Nedbank as an organization. I would true lily like to be advised on the action to be taken. And demand proof of the action taken by the orginasation. I'm so ****ed off I want to take this matter to the ombudsman.