Worst service ever

I requested a savings account with Nedbank towards the end of May 2015, the gentlemen who helped was fantastic, I got a call within five days to have the card delivered, unfortunately I was unavailable at the time of delivery. I them called to query a new delivery date and time and was told it will be sent to the courier company, I then called several times after as nothing was done, no one contacted me and no one cared to help. I then called and once again was told that it will be sent to the courier company to which I requested to have the account cancelled. I then called to query if it was cancelled and the lady said it was, I then asked if we could try this again, she told me that she will get someone to call me and I asked to be put through she then said some one will call me on 18 June 2015 at 10:30, no one did and til now no one has. I have never received such pathetic and terrible service from a bank before. All i wanted was a savings account to which it seems you guys don't care about your clients.