worst service ever

<p>I reuested a Amex card issued as i had lost my old one and for it to be delivered to the Estcourt branch and it was delivered on the 13th of March 2017, I had unfortunately left for work in Limpopo the day before and i sent an email to the estcourt branch to have the card transferred to Limpopo where i work and my email was not responded to...I subsequently emailed Nedbank Customer Service and my complaint was dealt (or shoud i say not dealt with) by Maren Kumari, he/she said that Nedbank cannot transfer the card to the branch that i am close to, and i asked that the card be kept in estcourt so that i can pick it up from`there when i go on leave which will be in 6 months time and also could not be done...I am being charged R180.00 for the replacement card and still will not get it, to me that is tentamount to theft...having worked in banking before, as customer service consultant, i know that there are courier companies that collect all the application and fica documents daily and it would be a very simple process to have the card transferred within branches and having to pay that amount of money and receive such service is ridicolous...so thanks nedbank for *****ing my money and not delivering. </p>