Worst service ever

<p>On Tuesday the 8th of November, Nedbank phoned me to ask if I had been doing online purcheses from a site that registers as UNIVERSAL with my credit card. I said no it hadn't been me doinging the charges. They opened a ***** case but insisted that I do not have to go to the police to give in a statement ( which was very weird too me). Since then i have filled in all the paper work they sent me. On the phone and documentation it states that the investigation process taes 5 to 10 working days.</p> <p>I phoned their ***** department in Johanesburg several times and spoke to a Sandra and Melisa respectively, asking for feedback since it has been more than 10 working days already. Melisa the person said to be handeling my account has been promising to send me feedback for the last week already. I have yet to recieve any feedback or my money from them.</p> <p>I am starting to suspect that they will not refund me my money because every time I spoken to Melisa she said the investigation period differs from person to person. Which means they can take years to finish their "investigation". </p> <p>I am truely disappointed in the unprofessional manner in which Nedbank is handling my case. It seems that they would do anything not to pay back ********** money matters. I am so tired of worrying and wondering. They stole a lot of money and now Nedbank wont pay out. Worst is the holiday is just around the corner and I bargained on my credit card to help me through.</p> <p> </p>