Worst service by nedbank at Kenilworth centre branch

I use to have account with nedbank but I have to say by all means worst bank and service I received from nedbank Kenilworth centre branch at most times. I closed my account with nedbank earlier in the year and a few months later I received a sms that my account is over drawn which did not make sence to me. I contacted the bank only to find out a funural policy was loaded on my profile without my knowledge. I inquired and there is no beneficiary on this policy no 1 and the money would have gone back to the bank in the event of death. No 2 Now im being listed because my account is over drawn and im being told i have no excuse but to pay bank fees, even thou they can see the account was closed and that my salary was no longer being paid into this account.