Worst service and reasoning on inflation

Wrote on Hello Peter 3 times. Nedbank didn't even respond. Finally got an answer from the call centre regarding my monthly premium going up while the interest rate went down. Shockingly I'm going to pay R10 000 more in total because I only have 13 months left on my bond. What an insult and redeculous answer. Bottom line is they are penalising me for the term left on the bond, because this is the only way to squeeze every cent out of their clients. I am beyond frustrated as every person are looking forward to inflation going down to have a bit of financial releave in this bad economy. So if inflation goes up or down in the next 13 months I will be penalised again either way. Don't think they understand how basic math works.