Worst service and passing the buck

<p style="color: #555555;"> I have a ke yona account .I previously had a cheque account and I downgraded to a ke yona account as your fees we're too high .On the 10.03.17 and asked the consultant to block the card, the consultant saw I was still using the cheque card thou it's no longer a cheque account but a ke yona account she ordered a cheque card that is unnecessarily done as I no longer have a gold cheque account. I went to the branch on the 11.03.17 they told me I can't have a temp card as I'm no longer a gold cheque account holder they gave a replacement instead and the lady was so kind and she told me the service charge of a ke yona account replacement fee is R100 .To my surprise when going to the internet banking I was charged R129.99 for lost card fee and additional R100 for a replacement card. I'm being charged services for a cheque account that I do not have the call centre staff are messed to say .they do not understand this. PLEASE rectify my account as I do not need a cheque card, reverse the R129.99 and only charge R100.Bianca Thompson and Peter Mbele are making me a fool with back ti back emails they said the R129.99 will reversed two weeks ago and they recently changed their tune to that we will advise once feedback is received and they claim to customer complaints resolution managers. Absolutely disgusted by them. </p> <p style="color: #555555;"> </p> <p style="color: #555555;"> </p> <p> </p>