Worst service

My son's age 11 card expired in March 2020, so on the 19 September 2020 I went into the bank the get his card. Just to see on the 6 November 2020 a R140 was deducted from his account I have been chatting with the consultants via the chat on my app since Monday 9 November 2020 Ntokozo and Anashree and today is 11 November at 8:26 And still no indication when my money will be reverse