Worst service

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We phone on Saturday to inform the bank (insurance) that our heat pump aren’t working and they told us we will need to wait will the new week, there aren’t any contractors working on weekends. Sunday night we received a sms saying someone will contact is within 2 ours to arrange a time to come out and have a look, needless to say, no one contact us. On Monday morning we phoned again and the bank informed us that someone will make contact with us later the day on Monday. We then phone a local company to come and have a look, and they informed us that it’s the motor that’s not working anymore. Later about 13ish the contractor from the bank phone us and arrange a time for Tuesday 12:00. Great, so they came out Tuesday 12:00 and they confirmed that it’s the same as the previous report and they will send the damage report to the bank (insurance). We phoned Tuesday around 15:00 and Nedbank informed us that they did receive the report and that they will only have a look and see if it is a “valid” claim on Wednesday 11:00. So we phoned them again Wednesday 10:00 and they confirmed that the electrical department received all the documents but nothing was up to date submitted to the other departments. It’s 6days now and up to date they did nothing!!! It is winter, it’s cold, we have toddlers.

They don’t wait for money every month, but this is the treatment we are getting