Worst service

Item: Nedbank
Rating: 1
Author: Kudzanai C

I have opened a new account with Nedbank was contacted to collect a card , l walked in the bank and my ticket to be assisted was generated at 10:49. It’s 12:21pm and still inside the bank. Am being tossed from one counter to the other with having now 3 tickets generated. I asked for the manager Helen who conveniently was not in today . Disgusting service waited for over 1hr30mins just to collect a card

Helpful (0)

Replies (2)

Nedbank's replyOfficial

15 Dec 2017, 13:39

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply15 Dec 2017, 13:39

Official

Kind regards

Client Experience Team

Kudzanai C's updateReviewer Update

20 Dec 2017, 08:23

Thank you Nicolas Govender for your prompt response to my grievance. People like you are true examples of how service should be in any business. Maybe you must teach a thing or two to the mall of africa branch in service.

Kudzanai C's update20 Dec 2017, 08:23

Reviewer Update