SR
Srikanth R

1 reviews | Active since Jan 2015

11 Jan 2017, 11:20

Worst Service

<p>I have made an International remittance from my Nedbank account to Indian Beneficiary account.</p> <p>Funds have been Debited from my Nedbank account on 30th Dec 2016 but still as of today****h of Jan 2017) the amounts are not credited in my International beneficiary account . It is really Terrible service from Nedbank, when I Query the Nedbank call centre they managed to log a complaint with concern Department – but none of the Concerned Department guys to get back to me .</p> <p> </p> <p>I have been running through couple of calls, Emails between Nedbank Departments- But none of the Nedbank guys are taking accountability to run through the issue, they are relaxed and at ease to say that it’s not in there Limits to Track the funds. I was frustrated on the call given the circumstance however I need assistance ASAP.</p> <p> </p> <p> </p> <p>IT’s BEEN 12 DAYS AND DON’T KNOW WHERE MY MONEY IS…</p> <p> </p> <p>It’s really Pathetic Service from NEDBANK.I want someone to open this up and look exactly what was "investigated".</p> <p>I am disappointed in both the assistance and response from a bank</p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply11 Jan 2017, 11:38
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team