worst service

<p>i recently purchased a preowned vehicle on finance. i was called by a consultant and offered a warranty plan which i said wow this i should have. 4 months down the line, the car broke down. im a woman i dont know about all this. i got the vehicle to Audi Centre Northcliff. they checked the vehicle up and obviously they picked up some faults. i then said to them that its not a problem, i have a warrantywith MFC.</p> <p>During the conversation with the consultant who offered the warranty, i was just explained that the warranty covers mechanical issues in the vehcile. i was not asked if services were done / or not done. i was not questioned at all on the condition of my vehicle. no proof of my vehicle mechanical or body condition was even asked for.</p> <p>a claim was processed from Audi to Nedgroup. An assesor was sent out to Audi (why this in the 1st place) when a professional mechanic at Audi did already assess the vehicle.</p> <p>a day later i receive a message that the claim was rejected due to a cambelt not being changed.</p> <p>this is unacceptable as this was not even discussed when the warranty was taken out. i was asked to send a proof of service which i did send to warranty claims department</p> <p>Is this the service that people should be getting from Nedbank. Is this the type of insurance companies Nedbank supports in order to ******* people. The warranty was taken out for a vehicle that was used. I lodged a complaqin with Nedbank on 29/11/2016 and until today nobody has even had the decency to call. i am so sick of the service that i have gotten from Nedbank. 1st on my housing Bond and now on my vehicle .</p> <p> </p>