Worst service

I am really hurt and disappointed by the service I got from Natasha Joubert from the ***** department. I called this morning after receiving an Sms that my number on my nedbank profile has been changed. My account had to be suspended for safety purposes as we believed someone is trying to access my account. The consultant referred me to the ***** department so we can determine /validate if all is safe. I spoke to Natasha who is extremely rude and unprofessional. How is someone with such unprofessionalismn get to work in ***** department. People deal with their loss of money or ********** then to have someone to tell me my call was a waste of her time? What if ***** was committed, was nedbank gonna deal with this the same way? Please teach your staff to be kind, especially in such a sensitive department.

I expect this to be dealt with.