Worst Possible Service Received! EVER!!!

We were conned at an atm, as soon as it happened and the ******* had made off with our card, we contacted the call centre to block the card. It took us over 5 mins to get any actual assistance from the call cntr agent, while she was rambling on about the security questions we got texts stating that the ******* had been drawing all the money out the account. Then the ******* managed to leave the account overdrawn, despite the fact that we have to leave at least R 50.00 in the account to avoid it being overdrawn. After being failed by the terrible excuse of an institution 2 we went to them to see what could be done to rectify the situation and they were completely RUDE! bewildering us with their rudeness, insisting that all the above was all our fault! Then we decided that we would take our business elsewhere and told them to close the account, they then informed us that we could not close the account because it was STILL overdrawn. They have since sent us threatining letters stating that if the amount of R 180.00 is not paid that they will put their lawyers on us! It's not the money, its the principle! DISGUSTING - is proper service too much to ask for!?