Worst personal client service !!!

I requested a new card from nedbank on Monday 26 October 2020 as I thought i had lost my Mastercard. Later that day I received an sms stating that my new card was ready for collection at a bank branch I had not requested for collection of my card. I received no notification of the fact that the collection branch was changed. I contacted nedbank and i was told that I must now order a new card and that the card cannot be delivered from the incorrect branch to my Constantia branch close to where I reside. Today 28 October 2020 I received another sms stating that my card has once again been delivered to the same bank and not the requested Constantia branch. I am at witts end with this pathetic service. My banker hasn't even contacted me on the issue. I've never received such pathetic service from any other bank. Knowing Nedbank I will probably be charged for all of this. I regrey being a customer of Nedbank. I have had a business account with nedbank for 10 years and I'm always receiving the worst service. No personal service offered as with other banks.