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Mokodutlo M

1 reviews | Active since Aug 2023

29 Jul 2024, 16:08

Worst of the worst customer service

I went to the branch today at Potchefstroom Mooiriver to activate my banking, as I was using Nedbank money lite.

I was assisted by this I think her is Nanike or something close to it. She, was uninterested firstly she treated an illiterate and did not want to listen to anything I was telling her about my struggles to activate this app. At first she was busy on a call with a friend, so she seems and sound annoyed like I am disturbing and then she instructed me to uninstall the app and reinstall it again. But it still gave me say problem, but she did not bother to try and go out her to assist me. Instead, she told me to use Nedbank online and self service, what an inconvenience.

Oh, did I mention ment that she deleted my Nedbank money lite app. And she went on to say I can move to another bank of I so wish. I am very aware I not answering important client to Nedbank. But for that fact I will moving my banking from Nedbank to somewhere else.

In my experience with the bank this was by far the worst or the worst.

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