Worst Nightmare experience with Nedbank

Would like to share my awful experience with Nedbank . Got a call to upgrade my current account to Private Banking Bundle , The sales lady from the Private Banking Department by the name of Nondu Kubheka with the following Ref No Nedbank Private Banking CRM:*** was handling my application . She further advised that it would be send to Credit Card Department as this is a bundled account with a credit facility , the checks were done as well got a notification from clear score to advise a credit assessment was done under my profile by nedbank . After a couple days I received a call from my designated Private Banker by the name of Portia Peete to advise account was approved and that there are FICA documents that i have to physical sign at a Branch . Asked her if she can come to my work premises she advised that she was full booked for the week , so agreed to go to the branch over the weekend on saturday Morning . On Friday i received a call from her stating that she will not be available but she has however left the paper work with her colleague agreed that was fine i received two Cards written credit Cards , one is an Amex Card another one is VISA card . Activated the two cards but i realised that there was no credit facilities on them whilst still at the branch in Sun Ward Park Life style i informed the gentleman that was assisting . He mentioned that he is not a private banker i then tried to follow up with my banker called numerous times on monday couldn't get hold of emailed left messages as well on her mobile as well work number . Eventual she responded via mail asking me for my recent payslip and utility bills etc . to start the process i then informed her that i could see this was done and why have i received cards that are written credit where else the facility is not there . To this day on 01/02/2024 a week later i haven't received any communication from her at first she couldn't come to my work place for me to sign Fica documents. I then availed myself to go to the branch she was available on the day she proposed so in a nutshell she has no time for her clients when i request information i need to beg individuals to perform their tasks . Please email trails from the staff . Mind you i have already been charged a fee for the bundle account that doesn't have the benefits that they said i would receive with this account

Kubheka, N. (Nondu) <***> Attachments Jan 16, 2024, 9:10 AM to me Dear Mr Lerato Maqekoane I am not sure if I mentioned that the account Monthly fee is R420.

Benefits of the Private Bank Bundle Account experience. Access to a Private Banker and Service Manager which will save you time and money by requesting assistance with a simple email No annual or monthly fee for your Nedbank credit card. Private clients enjoy preferential interest rates on credit applications and Investments Access to Specialists i.e Investment Specialists and Financial Advisors. Travel benefits which includes unlimited lounge visits at all local airports and 10 international lounge visits per year. Your own dedicated service mail box which can only be access by private banking clients. Free access to Nedbank Greenbacks rewards that can cover your monthly fee. Nedbank professional banking black cards Kindly email me or advise when it will be a suitable time that I can call or meet to discuss further. Kind regards, Nondu Kubheka

Sales Consultant | Private Clients | Nedbank Contact Centre Nedbank Park Square, 2nd Floor, 9 Park Avenue, Umhlanga Rocks, 4321, South Africa T +27 (0)860 100 727 @ *** Website nedbank.co.za

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Email Trail with the banker

Lerato Maqekoane <***> Attachments Mon, Jan 29, 4:14 PM (3 days ago) to Portia

Hi Portia ,

I was under the impression that this process had been done already as per the attached . and there was an inquiry from Nedbank as well . and the two cards i received are written Credit and i have already been charged the bundle fee for the account image.png Kind Regards Lerato Maqekoane

I have images of the delivered cards would like to warn consumers about Nedbank . I'm also moving my account to FNB or Discovery Bank what an awful experience with this financial institution