FS
Francois S

1 reviews | Active since Jul 2015

19 Sept 2015, 07:34

Worst Nedbank service ever

I went to your Greenstone branch to do deposit money. The Service Champion (Jacob) approached to confirm my reason for visiting the branch, I was then directed to a queue that was the wrong queue.<br> Once in the correct queue people were call from the back of the queue to be assisted, while I have being waiting for 20 minutes. <br> How can there be just three tellers serving clients from 12 cubicles?<br> Once I got to the teller to do my banking. The teller was coughing all over me and speaking in her own language, I asked the teller to inform me what she said, she told me it has nothing to do with me.<br> After being assisted by teller I needed to fight with a teller to get a receipt for proof of banking.<br> But this time I was angry at the service and requested to speak to the Branch manager.<br> Jacob informed me that the branch manager has gone home. I was then told by Jacob to come back during working hours if I want to see the branch Manager and this happened at 14:30. I then enquired the manager's name, and again Jacob was not very helpful. This was very shocking to me, as I did not expect service like this from the bank of the future. Nedbank staff was rude and unprofessional.

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Replies (1)
Nedbank
Nedbank's reply19 Sept 2015, 08:58
Official
Hello FSmit19,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team