1 reviews | Active since Jul 2015
Worst Nedbank service ever
I went to your Greenstone branch to do deposit money. The Service Champion (Jacob) approached to confirm my reason for visiting the branch, I was then directed to a queue that was the wrong queue.<br> Once in the correct queue people were call from the back of the queue to be assisted, while I have being waiting for 20 minutes. <br> How can there be just three tellers serving clients from 12 cubicles?<br> Once I got to the teller to do my banking. The teller was coughing all over me and speaking in her own language, I asked the teller to inform me what she said, she told me it has nothing to do with me.<br> After being assisted by teller I needed to fight with a teller to get a receipt for proof of banking.<br> But this time I was angry at the service and requested to speak to the Branch manager.<br> Jacob informed me that the branch manager has gone home. I was then told by Jacob to come back during working hours if I want to see the branch Manager and this happened at 14:30. I then enquired the manager's name, and again Jacob was not very helpful. This was very shocking to me, as I did not expect service like this from the bank of the future. Nedbank staff was rude and unprofessional.
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
