worst mobile app and customer experience

Worst livechat in the world. I would recommend that you look at how FNB livechat works. I am considering moving my home loan to FNB if they can give a better interest rate. Why the would I want to chat to a person or go to a bank in this day in age. I want to self-service, and Nedbank mobile app does not provide for that. I will definitely move my home loan to FNB