WORST IT SYSTEMS IN THE BANKING INDUSTRY

Cannot access any of the Nedbank Credit card statements/balances online since replacement cards were issued. Phoned helpline only to be transferred form one department to another without solving the problem. Eventually advised that I must validate the credit cards at a branch. Went to The Grove Branch to get assistance. Helpdesk Assistant tried her best to help but eventually had to phone the call center. She experienced the same, send from pillar to post about 6 times with no solution during a 30 minute period. The Branch Manager were called and she again tried her utmost best to get the call center to solve the problem but with no luck. Was told that a fault was logged by the branch with Nedbank Helpdesk. Spend 4 hours of my day to try an solve a simple problem. Two weeks later....I still have no solution and no access to my credit cards. Not the first time I experienced problems with Nedbank IT systems. Earlier in the year it took them more than 3 months to sort similar problems. Just had it with this bank.