Worst insurance company ever

On the 13th of May my vehicle broke down, after trying to phone Nedbank for what seems forever I still had no one come back to me with road assistance, I was a female alone stranded. Eventually I phoned my husband to get them to phone them, they gave him a number for the tow truck and ensured him that they will also phone them to come out. I got the number from him, phoned them and gave them my location, they asked me for a ref nr and for Nedbank still didn't phone them, I phoned Nedbank again and they gave me a number. Since then the company phoned me numerous times to try and locate a Number for Nedbank because the can't get hold of them and they still has not phoned the tow truck company. When I got throught to Nedbank today they told me that they can't help me because they have no record of the road assist booking made, both my husband and I spoke to them 3 times???? I honestly think it's the worst service ever.