WORST HOMELOAN APPLICATION EXPERIENCE

We app**** for a home loan with Nedbank.<br> Firstly they denied receiving documents and same was sent three times. Every time they have come back with new requests.<br> <br> They are meant to be professional staff that should know the product and the processes. The bond is the name of a trust, they sent it to retail who sat with the application for weeks. Then they realized it needs to go to small business - in all this, my time for ascertaining a bond grant with the estate agent expired.<br> <br> To make things worse this bond application had a pre-approval done.<br> <br> Nobody takes ownership or has gone the extra mile to get this bond granted. It is the first time I have used this bank as one of the trustees work here, for me its pathetic.<br> <br> The slogan ...Make things happens ... not sure what it means ... as you as a bank make nothing happen. you have staff with no knowledge and lack understanding on your processes.<br> <br> If my bond id not granted today, i will e taking this to the media.<br> <br> <br>