Worst experience with Nedbank

My wallet was ****** with my Nedbank card in my car, I did a replacement card on Nedbank money App of which I was charged for on the 31st October 2018 till date I have not received my cards. I visited the branch last week on the 15th November and reorded my card as I did not receive it, the consultant said I will receive in 3 working days. I still did not receive it, this morning 24th November I go to the branch and they say they don't see any order reflecting, I request a temporary card and they tell me they can't issue me because my account is in overdraft of which it's caused by the replacement card I ordered and didn't receive, so they offer to reorder again another card with no charge but only provided I have money in the account which means the replacement card will still be taken from my funds, when I asked the consultant she says I need to contact the card division through their call centre for me to wait an hour with a call not being answered but I am in the branch. In September I made a cellphone money transfer that the recipient never received and Nedbank told me how they can't trace the funds but can only see the transfer from my account so I lost the money. Now I am experiencing this and I still don't have a card. This is by far the worst experience I have experienced with Nedbank.