1 reviews | Active since Mar 2020
Worst Experience – Urgent Action Required on Blocked Account
I am writing to express my deep dissatisfaction with the current service. My account has been blocked for six days due to the update of my FICA documents. I have already submitted the updated documents at both Mams Mall and Irene branch, yet I still cannot access my account.
I was assured that the matter would be resolved, but instead, I’ve been told that an email was sent to a "robot" responsible for unlocking my account. This explanation is both unclear and extremely frustrating.
This ongoing issue is a major inconvenience and is causing unnecessary stress. I urgently request that my account be reactivated immediately. I expect prompt feedback and resolution without further delay.
I am not happy with the way this has been handled.
I have since sought help from the Irene branch but have not received any effective support. The staff there have been unable to provide clear answers, stating that they have sent emails to other departments but are still unsure of the reason for the delay.
Additionally, the consultant assisting me, Kopano Sithole, appeared disinterested and seemed unsure of how to handle the matter. When I asked to speak with a supervisor, Promise Molepo declined to engage with me and stated there was nothing he could do.
This situation is extremely frustrating and is causing significant inconvenience. I urgently request that my account be unblocked as soon as possible.
Your immediate attention to this matter would be greatly appreciated.
I have since sought help from the Irene branch but have not received any effective support. The staff there have been unable to provide clear answers, stating that they have sent emails to other departments but are still unsure of the reason for the delay.
Additionally, the consultant assisting me, Kopano Sithole, appeared disinterested and seemed unsure of how to handle the matter. When I asked to speak with a supervisor, Promise Molepo declined to engage with me and stated there was nothing he could do.
This situation is extremely frustrating and is causing significant inconvenience. I urgently request that my account be unblocked as soon as possible.
Your immediate attention to this matter would be greatly appreciated.