worst experience ever

<p>On the 15th of June 2017 I visited Nedbank in Cosmo City to change my minors surname on his profiles with Nedbank ,upon my arrival on the ticket station I was welcomed by a cleaning lady ,the service ticket was issued by a cleaning lady not the Host , my ticket was called I was helped by a gentleman who informed me the change will only be updated in 30days on my son's profile which was very surprising to me I then asked him to help me with the banking app he registered me gave me a profile number told me to proceed to the online banking kiosk where I had to be assisted by a security guard not the Nedbank staff. I left the branch dissatisfied and no one tried to apologise for the bad service I got . Almost two months later (2017.08.10) I visited Hillcrest branch in Pretoria where I found out the surname change was not updated in both profiles I then asked Oarabile who was assisting me how we're going to fix the profile he said to me I should go back to the person I gave the documents to ,to fix the profile as I did not give him the documents to do the change in the first place. So I would really like to know how many times must I visit Nedbank to get the matter resolved and had I opened the account in KZN would he have told me to there to get the matter resolved ?the answer I got from him was unexpected as documents are scanned on the system to be accessed an kept on record</p>