1 reviews | Active since Feb 2017
Worst experience
<p>I'm logging this complain with the service I received from Nedbank. I acquired a small loan from Nedbank last year. I was told after 3 months I can get an extended loan. It's been a year now and app**** for the extended loan. I was outright declined. When I asked the consultant why. He told me he can't see why I was decline because there is nothing wrong. I phoned the headoffice they too cant see the reason. They say there could be something wrong with the system. What kind of business are they running playing with people's lives. I am so frustrated now, because I have to phone different people every time. The saddest part is that now all the other banks will also decline now that they have declined. I have a food credit score and I'm not in arrears. I work for a registered business, I'm not over in debated and my salary is paid Eft. </p> <p>What more do they want? </p> <p>What do I do. </p> <p>Shihaam Rayban </p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
I can't believe this now. I called now again., same incompetence. I spoke to a consultant at headoffice after being forwarded around. She claims that the cash payment I made last month is not seen as a payment it must be a debt order payment, but I contacted the headoffice long before my debit date and they at headoffice told me to make the cash payment instead. I remember still asking them which is better, to be debited later or the cash payment, I was told cash payment. So what is the deal now. I was given this information and now it's been held against me which I think is bullish......!. You are lying when you say Nedbank strives to make banking better. My Nedbank debjt order went off this morning again. I will say Nedbank only cares about there monies and not there clients. And to think I was asked to change from Standard bank to Nedbank.
I can't believe this now. I called now again., same incompetence. I spoke to a consultant at headoffice after being forwarded around. She claims that the cash payment I made last month is not seen as a payment it must be a debt order payment, but I contacted the headoffice long before my debit date and they at headoffice told me to make the cash payment instead. I remember still asking them which is better, to be debited later or the cash payment, I was told cash payment. So what is the deal now. I was given this information and now it's been held against me which I think is bullish......!. You are lying when you say Nedbank strives to make banking better. My Nedbank debjt order went off this morning again. I will say Nedbank only cares about there monies and not there clients. And to think I was asked to change from Standard bank to Nedbank.